Refund policy

30-day returns
You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, and you need the receipt or proof of purchase.

How to return
Start your return in our returns portal. You pay the return shipping fee in the portal and can print your return label there straight away. Items sent back without a return request in the portal will not be accepted.

Defective, damaged or wrong items
If your product is defective, arrived damaged or is not the product you ordered, we replace it at no cost to you. Start a claim here.

Crash replacement
If you crash and an AeroGain product breaks, you get 40 % off a similar product to replace it. Email info@aero-gain.com with your order number and a photo of the broken part. A crash is not a defect, so crash damage is not replaced free of charge.

Items that cannot be returned
Custom products (special orders, individually fitted or personalised items), sale items and gift cards cannot be returned. Get in touch if you have questions about a specific item.

Exchanges
To exchange an item for a different width, angle or another product, start an exchange in the returns portal.

Refunds
We let you know once we have received and inspected your return, and whether the refund is approved. If it is, you are refunded automatically to your original payment method within 10 business days. Your bank or card company may need a little more time to process it. If more than 15 business days have passed since we approved your return, contact us at info@aero-gain.com.

The 30-day return period comes on top of your statutory 14-day right of withdrawal, which is described in our Terms of Service.