Frequently Asked Questions
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Product Specific
BTA Plate
Which BTA system or armrest setup is right for my bike?
If you're looking for hydration between the arms, start with our BTA system. Choose High-Sided Armrests for extra support or UCI Armrests for UCI race compliance. The correct mount plate depends on your extension spacing: Medium fits 50–148mm, Wide fits 148–198mm, and Extra Wide fits bolt distances above 198mm.
Is it possible to install your products using my existing mount plate?
Yes, provided that your current mount plate matches the bolt hole spacing used by our armrest cups and systems.
How do I choose between Medium, Wide, and Extra Wide BTA mount plates?
Measure the center-to-center bolt distance on your extensions:
- Medium: 50–148mm
- Wide: 148–198mm
- Extra Wide: above 198mm
BTA Spacer
Can I use your BTA system with a 10°, 15°, or 20° angle on my cockpit?
Yes. To keep the bottles level when your extensions are tilted, match the spacer angle (10°, 15°, or 20°) to your cockpit tilt. Custom angles are also available upon request.
Will the bottles stay horizontal with my angled mount bracket?
Yes — as long as you match the spacer angle to the angle of your mount bracket, your bottles will stay horizontal and secure.
Can I mount a bottle cage on top of the straight BTA spacer?
Yes. All AeroGain BTA spacers, whether straight or offset, are designed to allow mounting a standard bottle cage securely on top.
Do your BTA spacers come in different heights and angles?
Yes. We offer spacers in 70mm and 90mm heights as standard. Tilt options include straight, 10°, 15°, and 20°. Custom heights and angles are available upon request.
How do I measure the correct spacer height?
If you are replacing an existing spacer, look for markings on the top of your current spacer. If buying a new setup, simply choose 70mm or 90mm depending on your fit needs. Custom heights are available.
Can I mix different BTA spacers to achieve a custom fit?
No. We recommend selecting a single spacer that meets your required height and tilt rather than stacking multiple spacers.
Is there a marking on the spacer?
Yes. The height and tilt angle of each spacer are engraved or printed on the top surface for easy identification.
What is the height of the double bottle BTA system?
The default double bottle system height is 95mm. Contact us if you require a different height configuration.
Arm Rest
Will the armrests fit my bike?
Our products are designed to be compatible with a wide range of bikes and aerobars. For full details, check the product description or contact us directly if you are unsure.
Are the High-Sided armrests UCI legal?
We offer two High-Sided armrest versions: the 124mm version is UCI-compliant for racing under UCI rules, while the 140mm version is not UCI legal and is designed for maximum support outside UCI restrictions.
Can I swap the Tri armrests for UCI-legal ones in a bundle?
Yes. If you prefer UCI-legal armrests, simply leave a note at checkout and we will swap them for you before shipping.
Other
Orders & Shipping
When will I receive my order?
- EU: 2–5 business days.
- UK & US: 5–10 business days.
- Asia and Australia: 5–12 business days.
Tracking is provided once your order ships.
What are the shipping costs?
We offer free worldwide shipping on all orders over €200. Shipping costs for smaller orders depend on your location and are shown at checkout.
Can I track my order?
Yes. A tracking number is automatically emailed to you once your order ships.
Can I combine items into one shipment?
Yes. All items in one order are shipped together. If you place multiple orders close together, contact us and we will try to combine them.
Do you offer international shipping?
Yes, we ship worldwide. Delivery costs and times are shown during checkout.
Can I cancel or change my order?
Yes, if your order has not yet shipped. Contact us immediately to change or cancel.
Payments & Checkout
Can I pay via bank transfer?
Yes. Contact us before ordering if you would like to pay via bank transfer. Otherwise, we accept credit cards and PayPal online.
Do you offer bundle discounts?
Yes. Discounted bundles are available, or contact us if you want to create a custom combination.
Can I order a custom configuration?
Yes. Add a note during checkout, and we will customize your order accordingly before shipment.
Do you support bulk or team orders?
Yes. We offer special support and discounts for bulk or team orders. Please contact us for a quote.
Durability & Support
What are the products made of?
All AeroGain products are printed using a highly durable polycarbonate–carbon fiber composite for strength and reliability.
Is the BTA system strong enough for two 975 ml bottles?
Yes. Our system is designed to hold two 975ml bottles without wobbling, even on rough roads.
Will the bottle mount stay stable during rough rides or races?
Yes. Our systems are extensively tested under real racing conditions for maximum stability.
Are your products tested for triathlon and time trial use?
Yes. All AeroGain components are designed specifically for high-performance racing.
Can I send photos of my setup for recommendations?
Usually not necessary, but if you have a unique setup, sending photos can help us assist better.
Where can I find installation guides?
Guides are linked on each product page. Contact us if you need additional help.
What should I do if I receive a defective product?
Contact us immediately via website chat, and we will help resolve it.
Contact
How can I contact you?
You can reach us anytime via the form below, or on info@aero-gain.com