Frequently Asked Questions
FAQ
🎥 Need help assembling your product?
Check out our step-by-step video guides on YouTube — https://www.youtube.com/@aero_gain
Product Specific
BTA Plate
Which BTA system or armrest setup is right for my bike?
If you're looking for hydration between the arms, start with our BTA system. Choose High-Sided Armrests for extra support or UCI Armrests for UCI race compliance. The mount plate width depends on how far apart your armrest bolts are: Medium fits 52–148 mm, Wide 130–198 mm and Extra Wide 167–235 mm.
Can I use my existing mount plate?
No. The BTA system mounts on AeroGain mount plates only, even where another brand's plate has the same bolt spacing. There is no adapter. The plate is also sold on its own.
How do I choose between Medium, Wide, and Extra Wide BTA mount plates?
Measure outside to outside across the two outermost bolts that hold your armrests:
• Medium: 52–148 mm
• Wide: 130–198 mm
• Extra Wide: 167–235 mm
Between 167 and 198 mm both Wide and Extra Wide fit. Watch how to measure.
The plate's bolts stick out below it, so your extensions need a gap between them. It does not fit the Specialized S-Works Shiv Tri, Argon 18 E-119 or Cervélo P5.
BTA Spacer
Can I use your BTA system with a 10°, 15°, or 20° angle on my cockpit?
Yes. To keep the bottles level when your extensions are tilted, match the spacer angle (10°, 15°, or 20°) to your cockpit tilt. Custom angles are also available upon request.
Will the bottles stay horizontal with my angled mount bracket?
Yes — as long as you match the spacer angle to the angle of your mount bracket, your bottles will stay horizontal and secure.
Can I mount a bottle cage on top of the straight BTA spacer?
Yes. All AeroGain BTA spacers, whether straight or offset, are designed to allow mounting a standard bottle cage securely on top.
Do your BTA spacers come in different heights and angles?
Yes. We offer spacers in 70mm and 90mm heights as standard. Tilt options include straight, 10°, 15°, and 20°. Custom heights and angles are available upon request.
How do I measure the correct spacer height?
If you are replacing an existing spacer, look for markings on the top of your current spacer. If buying a new setup, simply choose 70mm or 90mm depending on your fit needs. Custom heights are available.
Can I mix different BTA spacers to achieve a custom fit?
No. We recommend selecting a single spacer that meets your required height and tilt rather than stacking multiple spacers.
Is there a marking on the spacer?
Yes. The height and tilt angle of each spacer are engraved or printed on the top surface for easy identification.
What is the height of the double bottle BTA system?
The default double bottle system height is 95mm. Contact us if you require a different height configuration.
Arm Rest
Will the armrests fit my bike?
Our products are designed to be compatible with a wide range of bikes and aerobars. For full details, check the product description or contact us directly if you are unsure.
Are the High-Sided armrests UCI legal?
We offer two High-Sided armrest versions: the 124mm version is UCI-compliant for racing under UCI rules, while the 140mm version is not UCI legal and is designed for maximum support outside UCI restrictions.
Can I swap the Tri armrests for UCI-legal ones in a bundle?
Yes. If you prefer UCI-legal armrests, simply leave a note at checkout and we will swap them for you before shipping.
Other
Return policy
Can I return my order?
We hope you'll love your AeroGain products, but if you've changed your mind you can return them:
- Return or exchange any item within 30 days of receiving it.
- Items must be unused, in the condition you received them, and in their original packaging.
- Custom-built and made-to-measure products, sale items and gift cards can't be returned.
- Start your return or exchange in our return portal. You pay the return shipping fee there and can print your return label straight away.
Defective, damaged or wrong item? We replace it at no cost — start here.
Crashed and broke an AeroGain product? You get 40 % off a similar product to replace it — email info@aero-gain.com with your order number and a photo.
Orders & Shipping
When will I receive my order?
Outside Denmark we ship with FedEx Express: 2–4 working days to most of the world. In-stock orders leave our workshop within 1–2 working days. Tracking is emailed as soon as your order ships.
What are the shipping costs?
It depends on where we ship to. The banner at the top of the page shows the shipping offer for your country, and the exact cost is shown at checkout before you pay. All rates are in our shipping policy.
Do US customers pay import duties or tariffs?
No. US prices include all duties and tariffs - nothing to pay on delivery.
Can I track my order?
Yes. A tracking number is automatically emailed to you once your order ships.
Can I combine items into one shipment?
Yes. All items in one order are shipped together. If you place multiple orders close together, contact us and we will try to combine them.
Do you offer international shipping?
Yes, we ship worldwide with FedEx Express, 2–4 working days. The exact cost is shown at checkout.
Can I cancel or change my order?
Yes, if your order has not yet shipped. Contact us immediately to change or cancel.
Payments & Checkout
Can I pay via bank transfer?
Yes. Contact us before ordering if you would like to pay via bank transfer. Otherwise, we accept credit cards and PayPal online.
Do you offer bundle discounts?
Yes. Discounted bundles are available, or contact us if you want to create a custom combination.
Can I order a custom configuration?
Yes. Add a note during checkout, and we will customize your order accordingly before shipment.
Do you support bulk or team orders?
Yes. We offer special support and discounts for bulk or team orders. Please contact us for a quote.
Durability & Support
Will the BTA system stay stable with two full bottles?
Yes. The spacer is cross-bolted: bolts run through the body and are held by nuts, so the whole block is clamped together. The carbon plate is held by your armrest bolts, so tighten them to your cockpit maker's torque and check them before every ride for the first weeks.
Are your products tested for triathlon and time trial use?
Yes. All AeroGain components are designed specifically for high-performance racing.
Can I send photos of my setup for recommendations?
Usually not necessary, but if you have a unique setup, sending photos can help us assist better.
Where can I find installation guides?
Guides are linked on each product page. Contact us if you need additional help.
What should I do if I receive a defective product?
Contact us immediately via website chat, and we will help resolve it.
Contact
How can I contact you?
You can reach us anytime via the form below.